At VR Mart, we strive to ensure a smooth and reliable shipping experience for all our customers. This policy outlines the terms and conditions related to the shipping and delivery of orders placed on our platform.
1. Delivery Zones
1.1. Serviceable Areas: VR Mart delivers to specified locations within our designated service areas. Customers should verify that their delivery address falls within our coverage zone before placing an order.
1.2. Non-Serviceable Areas: We reserve the right to decline delivery to locations outside our serviceable areas. Customers in such areas will be notified during the ordering process.
2. Delivery Timeframe
2.1. Estimated Delivery: Upon order confirmation, customers will receive an estimated delivery time frame. This timeframe is indicative and may vary due to factors such as product availability, order volume, and unforeseen circumstances.
2.2. Delivery Updates: Customers will receive regular updates regarding their order status, including shipping confirmation and tracking details, if applicable.
3. Shipping Charges
3.1. Shipping Costs: Shipping charges, if applicable, will be displayed at the time of checkout. These charges are based on the delivery location, order weight, and other relevant factors.
3.2. Free Shipping: VR Mart may offer free shipping promotions or discounts under certain conditions, which will be communicated on our website or through promotional materials.
4. Delivery Process
4.1. Delivery Conditions: Deliveries will be made to the specified shipping address provided by the customer during the order placement. It is the customer's responsibility to ensure someone is available to receive the delivery at the scheduled time.
4.2. Receiving the Order: Upon delivery, customers or authorized individuals must inspect the package for any visible damage or discrepancies. Any concerns should be reported to VR Mart's customer service immediately.
5. Delayed or Unsuccessful Deliveries
5.1. Unforeseen Circumstances: In the event of unforeseen circumstances such as extreme weather conditions or logistical issues, delivery delays may occur. VR Mart will not be held liable for such delays.
5.2. Unsuccessful Deliveries: If a delivery attempt fails due to unavailability or inaccurate address details provided by the customer, additional charges may apply for re-delivery or package retrieval.
6. Contact Us
For any shipping-related inquiries, concerns, or assistance, please contact our customer service team at +91 9704006076 or vrmart001@gmail.com. We are available to assist you during our business hours.
7. Changes to Shipping Policy
VR Mart reserves the right to modify or update the shipping policy without prior notice. Any changes will be effective immediately upon posting on our website.
By using VR Mart's services, you acknowledge and agree to abide by our shipping policy.
