Refund Policy

At VR Mart, we are committed to providing our customers with fresh and high-quality meat products. Our refund policy is designed to ensure customer satisfaction and address any concerns regarding the products purchased from our online platform.

1. Eligibility for Refunds

1.1. Damaged or Spoiled Products: If you receive products that are damaged, spoiled, or do not meet our quality standards upon delivery, please contact us immediately. We will assess the situation and, if validated, offer a refund or replacement.

1.2. Incorrect Orders: In the event of receiving an incorrect order (different from what was placed), please notify us promptly. We will arrange for the correct order to be delivered or issue a refund if necessary.

1.3. Cancellation before Delivery: Customers can cancel orders before the scheduled delivery time. Refunds for canceled orders will be processed as per our cancellation policy.

2. Refund Process

2.1. Reporting an Issue: To request a refund, customers must contact VR Mart's customer service within 1 day of receiving the order. Please provide details of the issue, along with supporting evidence such as photographs, if applicable.

2.2. Evaluation: Our team will evaluate the reported issue to determine its validity. We may request additional information or evidence to support the refund request.

2.3. Refund or Replacement: Upon validation of the issue, VR Mart will initiate the refund process within 7 days. Refunds will be issued to the original payment method used for the purchase. In case of replacement, a new delivery will be arranged at no additional cost.

3. Non-Refundable Items

3.1. Change of Mind: VR Mart does not offer refunds for products that were ordered but no longer desired due to a change of mind. Please review your order carefully before confirming.

4. Contact Us

For any queries, concerns, or to request a refund, please contact our customer service team at 9704006076 or vrmart001@gmail.com. We strive to address all inquiries promptly and ensure a satisfactory resolution.

5. Policy Changes

VR Mart reserves the right to modify or update the refund policy without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By using VR Mart's services, you acknowledge and agree to abide by our refund policy.