Cancellation Policy

At VR Mart, we understand that circumstances may arise where you need to cancel an order. We aim to provide a transparent and fair cancellation process for our customers.

1. Order Cancellation

1.1. Cancellation Window: Customers can cancel an order placed on VR Mart's website/App within 15 mints of order placement before the scheduled delivery time.

1.2. Cancellation Procedure: To cancel an order, customers must contact our customer support team via [contact email or phone number] and provide the order number and relevant details for identification.

1.3. Refund Policy: Orders canceled within the stipulated cancellation window will be eligible for a full refund. Refunds will be issued to the original payment method used during the purchase.

2. Late Cancellation or Missed Delivery

2.1. Late Cancellation: Cancellations made after the specified cancellation window may not be accommodated, and customers may be charged a cancellation fee at the discretion of VR Mart.

2.2. Missed Delivery: If a customer is unavailable to receive the delivery at the specified time and location, resulting in a failed delivery, additional charges may apply for re-delivery or cancellation.

3. Exceptions to Cancellation

3.1. Preparation Stage: Orders that have entered the preparation or packaging stage may not be subject to cancellation to maintain the freshness and quality of the products.

4. Contact Us

For any cancellation requests, inquiries, or assistance, please contact our customer service team at [contact email or phone number]. We are available to assist you during our business hours.

5. Changes to Cancellation Policy

VR Mart reserves the right to modify or update the cancellation policy without prior notice. Any changes will be effective immediately upon posting on our website.

By using VR Mart's services, you acknowledge and agree to abide by our cancellation policy.